Shipping

Customs duties
 You are responsible for all import taxes and duties that may be charged when your parcel passes through Customs. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you have ordered from us arrive in your country. We advise you to find out about the local regulations prior to ordering from us. MKS-Store can not give you advice or information about tax rates and customs charges in your country. If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us. You are also liable for any import duties or taxes incurred during the return process.  
We cannot guarantee or predict the value of the customs duties you may have to pay to receive your order. Please contact your local post office or Customs agency or visit their official help centers to inquire about the customs regulations and tariffs of your country. 
What are the shipping methods and their delivery times?
You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below: 
The total time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it
Shipping time = the time between when your order has been shipped and delivered to you; 
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time. 
Processing time: The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. 
 Shipping time: The time for your item(s) to travel from our warehouse to your destination. All items being sold at MKS-Store are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru).   You can get a full refund if you have not received your item(s) beyond this time. 
 
Full refunds are not available under the following circumstances: 
1.Delays caused by the buyer providing incorrect or incomplete delivery information;
2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
3.Any un-insured order that is lost or stolen;
4.Delays in delivery caused by any other beyond MKS-Store’s control, such as public holidays and Customs issues. 
 
   Shipping time:  
 United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom 
( 7-20 business days )
 
Australia, New Zealand, Singapore 
( 7-25 business days )
 Belgium, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 
( 7-25 business days )
 Russia, Denmark, India 
( 10-30 business days )
 Mexico 
 (15-35 business days)
 Brazil 
( 20-50 business days )
 Other countries 
 7-35 business days 

Returns

Return policy
MKS-Store General Item Return Policy – In most cases, items shipped from MKS-Store can be returned within 3 days after delivery or 30 days after shipment if the delivery date is not traceable. If your order was shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them. Read Down below. Please contact us at support@mks-store.com before returning a defective item in order to receive the return shipping address and other instructions. 
 
Mobile phones warranty & return policy
This warranty and return policy are only available for the sub-categories of smartphones and featured phones.
1 year warranty Phones are covered by one-year warranty, and their accessories (batteries, cables, charges) by a one-month one. If the phone stops working or becomes defective within one year from the date of delivery, customers can return it for a free repair.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for phones and their accessories. If your return request has been approved, we will cover the entire repair fee, handling fee and the replacement fee for the defective component, except for motherboards and screens. If these two components are defective, please contact us within 3 days after delivery. However, we will not be responsible for paying the return shipping fees. If accessories like batteries, chargers or cables are faulty within one month from the date of arrival, we can arrange a refund or a reshipment after the nature of the problem has been confirmed. In order to do so, please send us some photos or a video showing the issue clearly. 
Return policy DOA (Phones defective on arrival)
If the phone arrives broken, please contact us within 3 days from its delivery date, and then follow the instructions shown in our 3 Days Product Guarantee. Due to the fact that phones are considered high-value items, we may ask you to return the defective phone before receiving a replacement or a refund. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. 
3 days dislike the phone
If you are not satisfied with the phone you received, please contact us within 3 days from its delivery date and send us some photos or a short video showing the product and why you dislike it. You can return it after receiving our confirmation, and will have to pay the return shipping fees. We will refund the price you paid after receiving the phone. We will also ensure that all its original accessories have been returned and that the phone has no damages or scratches. If there are any aesthetic imperfections or missing parts, we will charge you 20% of the phone’s price. Note: you will be responsible for paying all the customs charges and import duties occurred when returning the product. We will deduct the taxes we had to pay from the refund amount. 
Faulty within one month
If the phone appears to be defective within one month from its delivery date and the cause is related to its manufacturing process, we can arrange a repair or a replacement in case the item can not be repaired. Please return the product and we will arrange a replacement or repair after receiving it and confirming that the issue is caused by defective materials, components or workmanship.We will not cover the return shipping fees. We can offer you other forms of compensation in case the problem can be solved in other ways, as by upgrading the software or the version of the system. The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for phones and their accessories Notes:– Please contact us before returning a defective item; otherwise the return process may be delayed.- We can arrange a refund or a replacement of the product after receiving the defective item and confirmin that it is indeed defective;- The return shipping fees will be at the customer’s expense, except in case of DOA or products defective within one month;- If you do not want to pay high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;- Please include a note inside the return package by including the following details (this will accelerate your return request):
  • your order number;
  • the product ID or name and the quantity;
  • a short description of the problem occurred with this product;
– If you encounter any difficulties in returning a product, please do not hesitate to contact us to discuss other forms of compensation;- If the defect on the product is not related to its manufacturing process, the customer should pay the return shipping fees. 
 
Tablet PC warranty & return policy
This warranty and return policy are only available for the sub-categories of Android and Windows tablets.
1 year warranty
Tablets are covered by a one-year warranty, while their accessories like cables and chargers are covered by a three-months one. If the tablet is defective within one year from its delivery date, you can return it for a free repair.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for tablets and their accessories. If your return request has been approved, we will cover the entire repair fee, handling fee and the replacement fee of the defective component, except for motherboards and screens. If one or more of accessories are faulty within three months from their delivery date, please send us some photos or a video of the problem and we will arrange a refund or a replacement after confirming the nature of the issue. 
Return policy Tablets defective on arrival
If the tablet arrives broken, please contact us within 3 days from its delivery date, and then follow the instructions shown in our 3 days product guarantee. Due to the fact that tablets are considered high-value items, we may ask you to return the defective tablet before receiving a replacement or a refund. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it.
3 days dislike the tablets
If you are not satisfied with the tablet you received, please contact us within 3 days from its delivery date and send us some photos or a short video showing the product and why you dislike it. You can return it after receiving our confirmation, and will have to pay the return shipping fees. We will refund the price you paid after receiving the tablet. We will also ensure that all its original accessories have been returned and that the tablet has no damages or scratches. If there are any aesthetic imperfections or missing parts, we will charge you 20% of the tablet’s price. Note: you will be responsible for paying all the customs charges and import duties occurred when returning the product. We will deduct the taxes we had to pay from the refund amount.
 
Broken within one month
If the tablet appears to be defective within one month from its delivery date and the cause is related to its manufacturing process, we can arrange a refund, replacement, free repair or local maintenance based on its problem.
If the problem is caused by the tablet itself, we can arrange a refund or a replacement according to your preferences after sending it back to us. We will send you a refund of the return shipping fees if their cost is below $60 and will not cover them if their value is above $60.
We can offer you other forms of compensation in case the problem can be solved in other ways, as by upgrading the software or the version of the system.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for tablets and their accessories. 
Broken over one month and within one year
If the tablet appears to be faulty after one month but within one year after its delivery date and the problem is caused by its manufacturing process, you are eligible for receiving a free repair of this product. Please send us some photos or a video of the issue. If your return request has been approved, we will send you the return shipping address and other instructions. After receiving the defective product and after it has been repaired, we will send it back to you with a free shipping method. We will then issue a 50% refund of the return shipping fees if they cost more than $15 but less than $60. We will not cover these fees if their cost exceeds these values. The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for tablets and their accessories. 
Local maintenance
If you do not want to pay the high return shipping fees, you can find a tablet repair shop in your country. Please enquire about the estimated repair fees and inform us about this value before actually starting to repair the product. We can pay the repair fees only if their cost does not exceed 30% of the tablet’s price and is below $40 in total. We will otherwise request you to return the product and allow us to fix it for free in our repair centers. If the repairers can not guarantee that the tablet can be fixed or need to disassemble it for assessing the nature of the problem, please ensure that they will not damage the product during the whole process. If you send the product back to us for a free repair, we will ask you to pay an extra repair fee after inspecting and determining that there have been further damages caused by a third party. If you are sure to be able to fix this problem, we can send you a replacement of one or more components or accessories. However, you should not damage this item during the whole process. We will ask you to pay an extra repair fee after inspecting and determining that the product has been further damaged. Unless you are confident and have the skills to repair it, we do not recommend trying to fix it yourself. Notes:– Please contact us before returning a defective item; otherwise the return process may be delayed;- We can arrange a refund or a replacement of the product after receiving the defective item and confirming that it is indeed defective;- The return shipping fees will be at the customer’s expense, except in case of DOA cases;- The return shipping fee of the defective product must be discussed and agreed upon before you send the product back. Or we will not be responsible for any return shipping costs; – We are not responsible for paying any customs fees for return shipping or for shipping back to you;- If you do not want to pay high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;- Please include a note inside the return package by including the following details (this will accelerate your return request):
  • your order number;
  • the product ID or name and the quantity;
  • a short description of the problem occurred with this product;
– If you encounter any difficulties in returning a product, please do not hesitate to contact us to discuss other forms of compensation;- If the defect on the product is not related to its manufacturing process, the customer should pay the return shipping fees. 
 
Computer warranty & return policy
This warranty and return policy are only available for the sub-categories of laptops, netbooks, and mini PC.
1 year warranty
If the product is defective within one year from its delivery date, customers can return it for a free repair. The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for computers and their accessories. If your return request has been approved, we will cover the entire repair fee, handling fee and the replacement of the defective component. If one or more of its accessories are faulty within 3 months from their delivery date, we can arrange a replacement or a refund after confirming the nature of the problem. In order to do so, please send us some photos or a video of the issue. 
Return policyDOA (Defective on arrival)
If the product arrives broken, please contact us within 3 days after receiving it and follow the instructions shown in the 3 Days Product Guarantee. Due to the fact that computers are to be considered high-value items, we may ask you to return the defective product before receiving a replacement or a refund. 
3 Days Dislike Products
If you are not satisfied with the computer you received, please contact us within 3 days from its delivery date and send us some photos or a short video showing the product and why you dislike it.
You can return it after receiving our confirmation, and will have to pay the return shipping fees.
We will refund the price you paid after receiving the computer. We will also ensure that all its original accessories have been returned and that the computer has no damages or scratches. If there are any aesthetic imperfections or missing parts, we will charge you 20% of the computer’s price.
Note: you will be responsible for paying all the customs charges and import duties occurred when returning the product. We will deduct the taxes we had to pay from the refund amount. 
Broken Within One Month
If the computer appears to be defective within one month from its delivery date and the cause is related to its manufacturing process, we can arrange a refund, replacement, free repair or local maintenance based on its problem.
If the problem is caused by the computer itself, we can arrange a refund or a replacement according to your preferences after sending it back to us. We will cover the postage that you send the product back only if it is less than $60 USD. We can offer you other forms of compensation in case the problem can be solved in other ways, as by upgrading the software or the version of the system.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for computers and their accessories. 
Broken After One Month And Within One Year
If the computer appears to be faulty after one month but within one year after its delivery date and the problem is caused by its manufacturing process, you are eligible for receiving a free repair of this product. Please send us some photos or a video of the issue. If your return request has been approved, we will send you the return shipping address and other instructions. After receiving the defective product and after it has been repaired, we will send it back to you with a free shipping method. We will then issue a 50% refund of the return shipping fees if they cost more than $15 but less than $60. We will not cover these fees if their cost exceeds these values. The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for computers and their accessories. 
Local maintenance
If you do not want to pay the high return shipping fees, you can find a repair shop in your country. Please enquire about the estimated repair fees and inform us about this value before actually starting to repair the product. We can pay the repair fees only if their cost does not exceed 30% of the computer’s price and is below $40 in total. We will otherwise request you to return the product and allow us to fix it for free in our repair centers. If the repairers can not guarantee that the computer can be fixed or need to disassemble it for assessing the nature of the problem, please ensure that they will not damage the product during the whole process. If you send the product back to us for a free repair, we will ask you to pay an extra repair fee after inspecting and determining that there have been further damages caused by a third party. If you are sure to be able to fix this problem, we can send you a replacement of one or more components or accessories. However, you should not damage this item during the whole process. We will ask you to pay an extra repair fee after inspecting and determining that the product has been further damaged. Unless you are confident and have the skills to repair it, we do not recommend trying to fix it yourself. Notes:– Please contact us before returning a defective item; otherwise the return process may be delayed. – We can arrange a refund or a replacement of the product after receiving the defective item and confirming that it is indeed defective; – The return shipping fees will be at the customer’s expense, except in case of DOA cases; The return shipping fee of the defective product must be discussed and agreed upon before you send the product back. Or we will not be responsible for any return shipping costs.- The return shipping fee of the defective product must be discussed and agreed upon before you send the product back. Or we will not be responsible for any return shipping costs.- We are not responsible for paying any customs fees for return shipping or for shipping back to you- If you do not want to pay high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones; – Please include a note inside the return package by including the following details (this will accelerate your return request):       your order number;       the product ID or name and the quantity;       a short description of the problem occurred with this product; – If you encounter any difficulties in returning a product, please do not hesitate to contact us to discuss other forms of compensation; – If the defect on the product is not related to its manufacturing process, the customer should pay the return shipping fees. 
 
Toys & hobbies return policy
This warranty and return policy are only available for the sub-categories of toys and hobbies products.
Return policy DOA (Toys and hobbies products defective on arrival)
If the item arrives broken or is faulty, please do not hesitate to contact us within 3 days from its delivery date, and then follow the 3 Days Product Guarantee. Due to the fact that these are considered high-value items, you may have to return the defective product, which should come with all its accessories, like cable, charger, and battery. If a component or accessory is missing, we will ask you to pay for it. We will cover the return shipping fees. 
3 days dislike toys and hobbies products
If you dislike the item for any reasons, you can contact us within 3 days after its delivery date or 30 days after its shipment date. In case your order has been shipped to Brazil or Russia, you can contact us within 40 days after shipment. Please send us some photos or a video to show the item you received in the same condition as it was delivered to you. After receiving our confirmation, you can send the product back to us. You will have to pay the return shipping fees. We will send you a refund of your purchase minus the shipping fees after receiving the defective product. We will also need to assess the nature of the product as well as confirming that all its accessories are included in the return package and that the product has no further damages or scratches. Note: You are responsible for paying all the customs charges and import duties on the return package. We will deduct the import taxes paid from the refund amount.
Broken within 3 days
If the item is faulty within 3 days after delivery or 30 days after shipment and the problem is caused by its manufacturing process, we will arrange a replacement or a refund according to your preferences. If your order has been shipped to Brazil or Russia, you can request the same within 40 days after shipment. We will cover the return shipping fees, which will be refunded to you after the defective item has arrived in our warehouse. Any further costs incurred during the return process will be at your expense. After receiving the product, we will arrange the refund or the reshipment order. If the problem can be solved in other ways by upgrading the system or receiving some spare parts, please contact our customer service to receive further assistance. Accidental damage and damage resulting from misuse, abuse or any other cause not related to the product itself are not covered by this warranty. 
Broken after 3 days
If the item is broken 3 days after delivery or 30 days after shipment, we can not guarantee a refund, replacement or a repair. The same situation should be applied to orders shipped to Brazil and Russia 40 days after shipment. Notes:
– Please contact us before returning a defective item; otherwise the return process may be delayed.
– We can arrange a refund or a replacement of the product after receiving the defective item and confirming that it is indeed defective;
– The return shipping fees will be at the customer’s expense, except in case of DOA and broken within 3 days cases;
– If you do not want to pay high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;
– Please include a note inside the return package by including the following details (this will accelerate your return request):
    your order number;     the product ID or name and the quantity;     a short description of the problem occurred with this product;
– If you encounter any difficulties in returning a product, please do not hesitate to contact us to discuss other forms of compensation;
– If the defect on the product is not related to its manufacturing process, the customer should pay the return shipping fees. 
 
Watch phones & smart bracelets warranty
This warranty and return policy are only available for the sub-categories of watch phones and smart bracelets. 
6 months warranty
Watch phones are covered by a six-months warranty, while their accessories like batteries, cables, and chargers are covered by a one-month one. If the watch phone you purchased is faulty within 6 months from its delivery date, you can return it for a free repair. Note: Smart bracelets are covered by a 3-months warranty. Damages resulting from causes other than defects in materials and workmanship, including but not limited to accident, abuse, misuse, neglect, improper assembly, improper repair, improper maintenance, alteration, fluid invasion, modification or other abnormal, excessive or improper use will result in immediate loss of warranty. If your return request is approved, we will cover the entire costs resulting from repairing fees, handling fees and replacement charges. Please be informed that the motherboard and screen of your watch phone are not included in this free-repair policy. If accessories like batteries, chargers or cables are found to be faulty within one month after the date of delivery, we will arrange a replacement or issue a refund once you have sent us some photos or videos proving the issue occurred with your purchase.
Return policy
DOA (Dead on arrival) If you received a faulty watch phone, please contact us within 3 days from the date of delivery. Since watch phones are high-value items, we may ask you to return the defective item before sending a replacement or issuing a refund. When returning a watch phone, you should also ship all the accessories originally included with the item you ordered (e.g. cables,chargers and battery). If even one spare part or accessory is missing, we will ask you to pay for it. We will cover the return shipping fee for this item.If you receive a faulty smart bracelet, please contact us within 3 days from the date of delivery. We can arrange a replacement or a refund according to your preferences.
3 days dislike the watch phone or smart bracelet
If you dislike the watch phone or smart bracelet for any reason (e.g. the shape of the watch phone is not as you thought it will be, its functions are not the same that you expected and similar problems), you can contact us within 3 days from the date of delivery. Please send us some photos or videos to show us the product in the same conditions as when it was delivered to you, without any further damage or missing parts. Once we have accepted your request, you will need to pay for the return shipping fees. We will issue a refund after we have received the watch phone, checked the item and confirmed that no original accessory shows further damages or scratches. If we find any aesthetic imperfections or missing parts, we will charge you 20% of the value of the smart watch for restocking.
Note: You are responsible for every customs charge or tariff applicable to the item you wish to return. In similar cases, we will deduct the customs duties we had to pay from the amount of money you will be refunded.
Broken within one month
If the watch phone or smart bracelet is found to be faulty within one month from the day of delivery, the warranty allows you to receive a replacement, a refund or a free repair according to the issues occurred with the item you ordered. If the item is defective, we will arrange a replacement or issue a refund according to your preference. However, you will need to return the item you ordered. Once we have received it and we have confirmed the problems of your product, we will send you a replacement or issue a refund. Nonetheless, the amount of money that you will receive as a refund does not cover the return shipping fees. If the problems with your product can be fixed by upgrading the system or by other means of compensation, you can discuss the issue with our customer service representatives in order to find a solution convenient to you. Accidental damage and damage resulting from misuse, abuse or any other cause not related to the product itself are not covered by this warranty.
Broken after one month and within 6 months
If the watch phone you bought is found to be defective due to a manufacturing fault after one month but within 6 months after delivery, you are eligible for free repair. Our customer service team will assess the problem and ask you to provide some photos or videos of the issue. If you request is approved, we will send you the return address and the instructions on how to send the item back to us for a free repair. When the defective watch phone has been repaired, we will send it back to you through a free shipping method. However, we are not to be held responsible of the shipping fees for returning the item. Accidental damage and damage resulting from misuse, abuse or any other cause not related to the product itself are not covered by this warranty.
Note: Smart bracelets are not included in the list of products covered by this type of warranty.
Local maintenance
If you do not want to return the item in order to avoid high return shipping fees, you can contact a local smartwatch repair shop in your country. First you need to inquire about the repair fee and then you should inform us about the quoted cost before repairing it. We will pay the repair fee only if its cost is not over 30% of the price of the watch phone and is below $30 in total. Otherwise we might suggest you to send the item back to us for a free repair.
If the repairer can not guarantee that the watch phone can be fixed and needs to disassemble the item for a further check, you need to ensure this process will not damage the watch phone in any possible way. If there is any disassemble damage and then you send it to us for a free repair, we will ask for an extra repair fee when we inspect the item and determine any further damage caused by a third party. We can send you the replacement screen or other spare parts if you are sure that you can fix the item by yourself. However, during the whole process of repairing you should not damage the watch phone even further. If there is any damage caused by a wrong dismantlement and then you sent the item back to us for a free repair, we will ask for an extra repair fee for any further damage caused by your attempt to repair the item. Unless you are confident that you will successfully repair the product and have all the related skills, we do not recommend you to try to fix it by yourself.
Notes: – Smart bracelets are covered by a 3-months warranty, which does not include local maintenance;- Please contact us before returning a defective item; otherwise the return process may be delayed;
– We can arrange a refund or a replacement of the product after receiving the defective item and confirming that it is indeed defective;
– The return shipping fees will be at the customer’s expense, except in case of DOA cases;
– If you do not want to pay high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;
– Please include a note inside the return package by including the following details (this will accelerate your return request):
    your order number;     the product ID or name and the quantity;     a short description of the problem occurred with this product;
– If you encounter any difficulties in returning a product, please do not hesitate to contact us to discuss other forms of compensation;
– If the defect on the product is not related to its manufacturing process, the customer should pay the return shipping fees;